FAQs & Troubleshooting Guide

Frequently Asked Questions (FAQs)

Welcome to our FAQ & Troubleshooting Guide! Here, you'll find answers to common questions and solutions to issues you might encounter.

Whether you're looking for details on subscriptions, troubleshooting technical problems, or understanding how our services work, we've got you covered. If you need further assistance, feel free to reach out to our support team.

General Questions ​

  • What is AISHA and how does it work?

    AISHA is an AI-driven healthcare assistant providing simple medical guidance. Users input their medical queries, and AISHA responds with first-aid tips and simple recommendations.

  • How does AISHA ensure accuracy in responses?

    AISHA uses a trained AI model that references verified medical databases and undergoes continuous improvement based on user feedback.

  • Who is AISHA designed for?

    AISHA is designed for individuals seeking simple healthcare guidance.

  • What types of questions can I ask AISHA?

    AISHA can assist with general health inquiries, symptom guidance, and preventive care tips. However, it does not replace professional medical advice.

  • Can AISHA diagnose medical conditions?

    No. AISHA provides guidance based on symptoms but does not offer formal diagnoses. It is a support tool, not a replacement for professional medical consultation.

  • Does AISHA provide emergency medical assistance?

    No. AISHA does not handle emergencies. Users experiencing medical emergencies should contact local healthcare services immediately.

Security & Compliance

  • How does AISHA protect user data?

    AISHA safeguards user data through advanced encryption and secure storage, ensuring compliance with our Privacy Policy and Terms of Service.

  • Does AISHA store user interactions?

    Yes, interactions are logged to improve AI accuracy and user experience. However, no personally identifiable information (PII) is stored.

  • Who has access to the data collected by AISHA?

    Only authorised personnel with security clearance can access aggregated, anonymised data for model improvement.

Access & Availability

  • How can I access AISHA during the soft launch?

    AISHA is available to selected internal users and one external partner via a controlled release. Access is granted based on pre-approved credentials.

  • Will AISHA be available on mobile devices?

    Absolutely! AISHA is designed for mobile users and works seamlessly on WhatsApp, whether you're on a phone or using WhatsApp Web.

Performance & Functionality

  • What if AISHA provides incorrect or incomplete answers?

    If you receive an incorrect or incomplete response, you can let us know by filling out the feedback form provided at the end of your session.

  • How long does it take for AISHA to respond to queries?

    AISHA typically responds in under 5 seconds. If responses are delayed, it could be due to system load or network issues.

  • Can AISHA remember previous interactions?

    During the soft launch, AISHA does not retain context between sessions. Future iterations may include session-based memory to enhance user experience.

Troubleshooting & Support

  • What should I do if AISHA is not responding?

    If AISHA isn’t responding, restart WhatsApp and try again. If the problem continues, let us know by filling out the offboarding feedback form.

  • Who do I contact for support?

    For support, internal users should reach out to the product team at [email protected].

  • How do I report issues or suggest improvements?

    Have feedback or an issue to report? Fill out the offboarding feedback form provided at the end of your session.

Troubleshooting Guide

Issues Possible Cause Resolution
AI response is incorrect or incomplete Model training gaps Please share your feedback by completing the offboarding feedback form.
Delayed AI responses High system load or network issue Refresh the session and try again; if the issue persists, report latency.
AI provides incorrect or incomplete answers Insufficient training data or model limitation If you encounter an issue, try rephrasing your query and resubmitting. Should the issue persist, please complete the offboarding feedback form.
AI provides conflicting medical recommendations AI decision tree inconsistency Please submit your feedback by filling out the offboarding feedback form.
AI does not understand the query Query phrasing issue or unsupported request Simplify the query and try again. ​ Avoid complex medical terms or abbreviations. ​ Report unsupported queries.
Need to report a bug or issue Unknown system malfunction Please provide your feedback by filling out the offboarding feedback form.