A majority of the world has experienced unprecedented changes in daily life due to impacts from COVID-19. Our team empathises with the sense of uncertainty, despair and fear arising from recent events. We also know the human spirit is resilient, resourceful and brave – we’ll come out of this challenge with a newfound appreciation of offline social connections, our ability to innovate and our global interconnectedness.
Our mission to build trust and transparency across the supply chain for a more equitable world is highly relevant in times like these. While we continue serving consumers and clients, we are making some necessary changes. We have switched our global workforce into remote work mode to keep them safe and in compliance with various local laws. We have been working remotely in some locations for several years and have built a culture that has eased our transition. We will continue meeting our obligations as best as reasonably possible.
For our clients, our plan is to:
- Continue offering all our digital services normally
- None of our mobile apps and verification channels have upcoming planned reduction in capacity. If our suppliers face challenges, we will offer reasonable alternatives when possible and inform you
- Our online portal is live. Use it to see live impacts to your sales anywhere in the world (for products using Sproxil’s services)
- Our call center and Third Party Investigator (TPI) agents continue to work with increased protective measures in place. They continue to call consumers who report suspicious products at retail points
- If you order unique codes (PINs) without labels, we will continue to provide these to you on time via our secure online portal. Check with your packaging supplier(s) on their ability to deliver your labels or pre-serialized packaging
- Offer services requiring physical goods based on availability
- Some security label printers may have suspended printing to comply with local laws. If you order pre-printed security labels from us, we may have to meet your needs from our emergency in-house stock if all our printers and their courier service providers have suspended operations. Connect with your sales or service delivery manager for more information
Let’s stay vigilant. Various supply chain disruptions have created a volatile marketplace. Law enforcement and emergency personnel capacity are likely stretched. False information on how to avoid COVID-19 continues to emerge. Counterfeiters take advantage of these situations to dupe consumers and book a quick profit. Fake coronavirus test kits have already been confiscated. Confirm your product’s authenticity, keep your receipts, document any adverse effects after you get help and stay away from deals that appear too good to be true. Follow recommendations offered by reputable organizations such as the WHO, and keep an eye on local government measures enacted to control COVID-19.
Best wishes,
Ashifi.
